Terms of Use

Who we are

Karum is a marketplace connecting cafes and vendors in Saudi Arabia, run by Faisal Alshaya under freelance document FL-196445179.

The service

Signing up and using the platform is currently free for cafes and vendors, and we will tell you before any fee starts. Karum is an intermediary that shows products and prices and enables orders and quote requests. Karum is not the seller or buyer in these transactions. The platform is pre-launch and its features may change.

Your account

Give accurate details and keep your email and login codes secure. Vendor accounts may be reviewed before they are approved.

Deals between cafes and vendors

Price, quality, delivery, payment and invoicing are agreed directly between the cafe and the vendor, and each is responsible for their own commitments. Vendors are responsible for the accuracy of their products, prices and details.

On pooled orders between two or more cafes, the invoice is in the name of Karum and each cafe pays its share to the vendor directly. Karum does not receive or pay any money.

Acceptable use

Do not use the platform for anything unlawful, post misleading content, infringe others' rights, or try to disrupt the platform or access what is not yours. Content you upload stays yours, and you allow Karum to display it as needed to run the platform.

Limits of liability

The platform is provided as is, and we do not guarantee it will run without interruption. To the extent the law allows, Karum is not responsible for transactions between users.

Changes and governing law

We may update these terms and will post the new version here with its effective date. These terms are governed by the laws of Saudi Arabia.

Contact us

For any question, email [email protected].